Terms and Conditions

The Keep The Glass process is an artistic creative endeavor. Keep The Glass cannot 100% guarantee the outcome of this creative process.

Considering that we are dealing with broken glass and certain customers glass will have smashed more than others, particularly crystal, Keep The Glass will endeavor to do its utmost to provide you with the highest quality product that we can offer given the specific request. On occasion, extra glass may need to be added depending on how the glass has shattered, as the original form of the entire unbroken glass may be impossible to replicate given the circumstances.

Although extremely rare, we may also need to request a second replica glass be sent to us to add to the original glass you have included.

Items cannot be returned. If an error was created on our behalf, we will gladly replace the item.

The information that you provide to us will be used to process your order only. Our company will never share your information with any other individuals or companies.

We are committed to ensuring your safety and security while using our website. Your order will be taken via the PAYPAL secure server. Credit card information will not be stored once your purchase has been approved.

Keep The Glass collects and remits GST taxes as required by law on purchases made via the Site. For orders to oversees customers that don't pay the tax, the 10% is simply transferred over to be a handling cost.

All purchases made will be in Australian Dollars. 

We occasionally correspond with our customers via email. To unsubscribe from this correspondence, simply email us and we will promptly remove you from our mailing list.

We make every effort to provide current and accurate information on our websites regarding descriptions, pricing and availability. On occasion, an error can occur. We will not be required to sell a product based on incorrect information on our websites. You will be notified of the error as soon as it comes to light and either party, will have the option of canceling the order. Should your order be cancelled before work has begun, you will receive a full refund if your credit card has already been charged. We reserve the right to change prices for products and services sold on our websites, effective immediately upon posting the changes on the site. If you have already placed an order, the price that appeared at the time of your order will be honored. We are not responsible for, and cannot guarantee, the timely delivery of a product once it is shipped.

On occasion, shippers misroute packages and they are not delivered in the time specified for a particular shipping priority. This is beyond our control. Incorrect or incomplete addresses also cause delays and incur extra charges. These charges are the responsibility of the customer. Packages are insured for damage and loss. Please keep the original packaging if your item arrives damaged so the shipper can process the claim. We are not responsible for any damages incurred due to products not being delivered on time, due to shippers' errors or your failure to follow up on your order. If you have not heard from us it is your responsibility to check on your order.

All rights with respect to this website including images, format, layout and text content is the property of Keeptheglass.com. It is protected under copyright law and may not be reproduced, stored or transmitted in any form or by any means, medium, electronic, mechanical, photocopy, recording or otherwise, in whole or in part, without the prior written consent of the Company.